B
Braintree (PayPal)2014
Processor Declined – Fraud Suspected
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The customer's bank suspects fraud — they will need to contact their bank for more information.
Recommended Action
Ask the customer to contact their bank for more information.
Common Causes
- Issuer-side fraud detection triggered
- Unusual spending pattern
Recovery Tips
- Visa: Category 2, limit retries to 15 attempts over a rolling 30-day period
- Contact the customer to verify the transaction if needed
Quick Reference
Code
2014
Category
Fraud/Security
Retryable
No
Source
Braintree
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
Automate Payment Recovery for Braintree
Slicker automatically handles decline codes like 2014 by intelligently retrying at the optimal time based on the decline reason.