B
Braintree (PayPal)4025
Payer Account Is Locked or Closed
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The customer's PayPal account can't be used for transactions at this time. The customer will need to contact PayPal's Support team for more information or use a different payment method.
Recommended Action
Ask the customer to contact PayPal or use a different payment method.
Common Causes
- Customer's PayPal account locked or closed
Recovery Tips
- Request an alternative payment method
Quick Reference
Code
4025
Category
Hard Decline
Retryable
No
Source
Braintree
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
Automate Payment Recovery for Braintree
Slicker automatically handles decline codes like 4025 by intelligently retrying at the optimal time based on the decline reason.