B
Braintree (PayPal)Braintree 2011
Voice Authorization Required
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The customer's bank is requesting that the merchant call to obtain a special authorization code in order to complete this transaction. This can result in a lengthy process — we recommend obtaining a new payment method instead.
Recommended Action
Request a different payment method from the customer.
Common Causes
- Bank requires phone-based authorisation for this transaction
Recovery Tips
- Obtain a new payment method rather than pursuing voice auth
Quick Reference
Code
2011
Category
Hard Decline
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2011 will not work
This is a hard decline. Retrying code 2011 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.