B
Braintree (PayPal)Braintree 2013
Processor Declined – Possible Stolen Card
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The card used has likely been reported as stolen. The customer will need to contact their bank for more information.
Recommended Action
Do not retry. Ask the customer to contact their bank or use a different payment method.
Common Causes
- Card reported as stolen by cardholder
Recovery Tips
- Do not disclose the specific decline reason for security
- Request an alternative payment method
Quick Reference
Code
2013
Category
Fraud/Security
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2013 will not work
This is a hard decline. Retrying code 2013 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.