B
Braintree (PayPal)Braintree 2017
Cardholder Stopped Billing
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The customer requested a cancellation of a single transaction — reach out to them for more information.
Recommended Action
Do not retry. Contact the customer for more information.
Common Causes
- Customer requested cancellation of this specific payment
Recovery Tips
- Visa: Category 1, do not retry
- Reach out to the customer to discuss
Quick Reference
Code
2017
Category
Hard Decline
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2017 will not work
This is a hard decline. Retrying code 2017 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.