B
Braintree (PayPal)Braintree 2021
Security Violation
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The customer's bank is declining the transaction, possibly due to a fraud concern. They will need to contact their bank or use a different payment method.
Recommended Action
Ask the customer to contact their bank or use a different payment method.
Common Causes
- Fraud concern at issuer
- Security rules triggered
Recovery Tips
- Request an alternative payment method
Quick Reference
Code
2021
Category
Fraud/Security
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2021 will not work
This is a hard decline. Retrying code 2021 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.