B
Braintree (PayPal)Braintree 2021
Security Violation
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The customer's bank is declining the transaction, possibly due to a fraud concern. They will need to contact their bank or use a different payment method.
Recommended Action
Ask the customer to contact their bank or use a different payment method.
Common Causes
- Fraud concern at issuer
- Security rules triggered
Recovery Tips
- Request an alternative payment method
Quick Reference
Code
2021
Category
Fraud/Security
Retryable
No
Source
Braintree
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
Braintree 2021 recovery
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Slicker handles codes like 2021 by combining decline reason, issuer behavior, BIN data, and timing signals to choose the next best recovery action.
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