B
Braintree (PayPal)Braintree 2031
Encryption Error
Technical
System or connectivity issues
Do Not Retry
Retry will not succeed
Description
The cardholder's bank does not support $0.00 card verifications. Enable the "Retry All Failed $0" option to resolve this error.
Recommended Action
Enable the "Retry All Failed $0" option in Braintree settings.
Common Causes
- Bank does not support zero-dollar card verifications
- PIN cryptographic error during decryption
Recovery Tips
- Enable the "Retry All Failed $0" option
- Contact Braintree support if the issue persists
Quick Reference
Code
2031
Category
Technical
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2031 will not work
This is a hard decline. Retrying code 2031 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.