B
Braintree (PayPal)Braintree 2047
Call Issuer. Pick Up Card
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The customer's card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. As an online merchant, obtain a different payment method from the customer.
Recommended Action
Do not retry. Request a different payment method from the customer.
Common Causes
- Card reported as lost or stolen
Recovery Tips
- Visa: Category 1, do not retry
- Do not disclose the specific decline reason for security
Quick Reference
Code
2047
Category
Fraud/Security
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2047 will not work
This is a hard decline. Retrying code 2047 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.