B
Braintree (PayPal)Braintree 2058
Merchant Not Mastercard SecureCode Enabled
Technical
System or connectivity issues
Do Not Retry
Retry will not succeed
Description
The attempted card can't be processed without enabling 3D Secure for your account. Contact Braintree support for more information or ask the customer for a different payment method.
Recommended Action
Enable 3D Secure on your account, or ask the customer for a different payment method.
Common Causes
- 3D Secure not enabled on merchant account
- Mastercard SecureCode required but not configured
Recovery Tips
- Contact Braintree support to enable 3D Secure
Quick Reference
Code
2058
Category
Technical
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 2058 will not work
This is a hard decline. Retrying code 2058 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.