B
Braintree (PayPal)Braintree 4004
Already Refunded
Technical
System or connectivity issues
Do Not Retry
Retry will not succeed
Description
The transaction has already been fully refunded.
Recommended Action
No action needed — the transaction was already refunded.
Common Causes
- Duplicate refund attempt
Recovery Tips
- Check your integration for duplicate refund calls
Quick Reference
Code
4004
Category
Technical
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 4004 will not work
This is a hard decline. Retrying code 4004 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.