B
Braintree (PayPal)Braintree 4019
PayPal Refund Transaction with an Open Case Not Allowed
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
PayPal declined to settle the refund request as there is an open dispute against the transaction.
Recommended Action
Resolve the dispute first, then attempt the refund.
Common Causes
- Open dispute on the transaction
Recovery Tips
- Resolve the dispute via the Braintree disputes dashboard or PayPal Resolution Center
Quick Reference
Code
4019
Category
Hard Decline
Retryable
No
Source
Braintree
Recoverability verdict
Retrying 4019 will not work
This is a hard decline. Retrying code 4019 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
2004Non-Retryable
Expired Card
The card is expired. The customer will need to use a different payment method.
2005Non-Retryable
Invalid Credit Card Number
The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2006Non-Retryable
Invalid Expiration Date
The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again — if the decline persists, they will need to contact their bank.
2007Non-Retryable
No Account
The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.