V
Visa Network Response Codes25
Unable to Locate Record
Technical
System or connectivity issues
Do Not Retry
Retry will not succeed
Description
The issuer cannot find the original transaction record. This typically occurs with follow-up transactions (voids, reversals) where the original cannot be matched.
Recommended Action
Verify the original transaction reference. Ensure the void or reversal references the correct original transaction.
Common Causes
- Incorrect reference to original transaction
- Original transaction was already voided or reversed
- Data mismatch between original and follow-up
Recovery Tips
- Verify the original transaction reference number
- Check if the original was already processed
- Contact your payment processor for reconciliation
Quick Reference
Code
25
Category
Technical
Retryable
No
Source
Visa
Related Decline Codes
03Retryable
Invalid Merchant
The merchant ID or terminal configuration is not recognized or not valid for this transaction type. This typically indicates a setup issue rather than a cardholder problem.
04Non-Retryable
Pick Up Card
The issuing bank requests that the card be captured. The card is not necessarily fraudulent but the issuer does not want it used. No reattempts are permitted.
07Non-Retryable
Pick Up Card (Fraud)
The issuing bank requests that the card be captured due to suspected fraud on the account. No reattempts are permitted.
12Non-Retryable
Invalid Transaction
The transaction type is not valid or not supported for this card. The issuer will never approve this specific transaction. No reattempts are permitted.
Automate Payment Recovery for Visa
Slicker automatically handles decline codes like 25 by intelligently retrying at the optimal time based on the decline reason.