V
Visa Network Response CodesVisa 19
Re-enter Transaction
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
A temporary processing error occurred. The issuer is requesting the transaction be re-submitted.
Recommended Action
Retry the transaction immediately. This is typically a temporary glitch.
Common Causes
- Temporary communication error
- Transaction data was corrupted in transit
- Issuer system momentary hiccup
Recovery Tips
- Retry the transaction promptly
- If persistent, verify the transaction data
- Contact your payment processor if retries continue to fail
Quick Reference
Code
19
Category
Soft Decline
Retryable
Yes
Source
Visa
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code 19 are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
01Retryable
Refer to Card Issuer
The issuing bank is requesting the merchant to contact them before proceeding. This is a generic referral code indicating the issuer wants more information or verification.
02Retryable
Refer to Card Issuer (Special Condition)
Similar to code 01 but indicates a special condition. The issuing bank wants the merchant to contact them for a specific reason related to the account.
03Retryable
Invalid Merchant
The merchant ID or terminal configuration is not recognized or not valid for this transaction type. This typically indicates a setup issue rather than a cardholder problem.
05Retryable
Do Not Honor
The issuing bank has declined the transaction without providing a specific reason. This is one of the most common decline codes and can be temporary or permanent depending on the issuer's internal risk assessment.