A
Adyen2
Refused
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The transaction was refused by the issuer without additional information.
Recommended Action
Investigate the refusal. Ask the customer to contact their card issuer for more details.
Common Causes
- Generic issuer decline
- Bank-side risk or policy rules
- Unusual transaction pattern
Recovery Tips
- Retry after 24-48 hours
- Send a dunning email to the customer
- Use the raw acquirer response for more detail if available
Quick Reference
Code
2
Category
Soft Decline
Retryable
Yes
Source
Adyen
Related Decline Codes
3Retryable
Referral
The issuer requires a referral — typically a voice authorisation or manual review.
4Retryable
Acquirer Error
The transaction did not go through due to an error on the acquirer's end.
7Retryable
Invalid Amount
An amount mismatch occurred during the transaction process.
9Retryable
Issuer Unavailable
It was not possible to contact the shopper's bank to authorise the transaction.
Automate Payment Recovery for Adyen
Slicker automatically handles decline codes like 2 by intelligently retrying at the optimal time based on the decline reason.