A
AdyenAdyen 11
3D Not Authenticated
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
3D Secure authentication was not executed or did not complete successfully.
Recommended Action
Retry the transaction with 3D Secure authentication.
Common Causes
- 3DS challenge not completed by shopper
- 3DS authentication failed at issuer
- Shopper abandoned the 3DS flow
Recovery Tips
- Ensure your integration properly handles the 3DS redirect
- Retry with 3D Secure enabled
Quick Reference
Code
11
Category
Soft Decline
Retryable
Yes
Source
Adyen
Related Decline Codes
2Retryable
Refused
The transaction was refused by the issuer without additional information.
3Retryable
Referral
The issuer requires a referral — typically a voice authorisation or manual review.
4Retryable
Acquirer Error
The transaction did not go through due to an error on the acquirer's end.
7Retryable
Invalid Amount
An amount mismatch occurred during the transaction process.
Adyen 11 recovery
Recover more payments like Adyen 11
Slicker handles codes like 11 by combining decline reason, issuer behavior, BIN data, and timing signals to choose the next best recovery action.
Analyze this in our payment data