A
AdyenAdyen 28
Withdrawal Amount Exceeded
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The transaction amount is higher than the withdrawal amount permitted for the shopper's card.
Recommended Action
Reduce the amount or ask the customer to contact their issuer about limits.
Common Causes
- Single-transaction limit exceeded
- Daily withdrawal limit reached
Recovery Tips
- Consider splitting into smaller transactions
- Retry with a lower amount
- Retry after 24 hours when limits may have reset
Quick Reference
Code
28
Category
Soft Decline
Retryable
Yes
Source
Adyen
Related Decline Codes
2Retryable
Refused
The transaction was refused by the issuer without additional information.
3Retryable
Referral
The issuer requires a referral — typically a voice authorisation or manual review.
4Retryable
Acquirer Error
The transaction did not go through due to an error on the acquirer's end.
7Retryable
Invalid Amount
An amount mismatch occurred during the transaction process.
Adyen 28 recovery
Recover more payments like Adyen 28
Slicker handles codes like 28 by combining decline reason, issuer behavior, BIN data, and timing signals to choose the next best recovery action.
Analyze this in our payment data