A
AdyenAdyen 37
Contactless Fallback
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The shopper abandoned the transaction after a contactless attempt and was prompted for a different method.
Recommended Action
Retry with a contact (chip/PIN or swipe) method.
Common Causes
- Contactless limit exceeded
- Contactless read failed
Recovery Tips
- Ask the customer to insert their card instead
Quick Reference
Code
37
Category
Soft Decline
Retryable
Yes
Source
Adyen
Related Decline Codes
2Retryable
Refused
The transaction was refused by the issuer without additional information.
3Retryable
Referral
The issuer requires a referral — typically a voice authorisation or manual review.
4Retryable
Acquirer Error
The transaction did not go through due to an error on the acquirer's end.
7Retryable
Invalid Amount
An amount mismatch occurred during the transaction process.
Adyen 37 recovery
Recover more payments like Adyen 37
Slicker handles codes like 37 by combining decline reason, issuer behavior, BIN data, and timing signals to choose the next best recovery action.
Analyze this in our payment data