S
StripeStripe card_not_supported
Card Not Supported
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card does not support this type of purchase.
Recommended Action
Ask the customer to check with their card issuer that the card can be used for this type of transaction, or use a different card.
Common Causes
- Prepaid card used where not supported
- Card type not enabled for e-commerce
- Regional card restrictions
Recovery Tips
- Request an alternative payment method
- Ensure you support the most common card types
Quick Reference
Code
card_not_supported
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying card_not_supported will not work
This is a hard decline. Retrying code card_not_supported will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.
expired_cardNon-Retryable
Expired Card
The card has expired.