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Stripe Decline Codes

Modern payment infrastructure for the internet. Stripe builds the most powerful and flexible tools for internet commerce.

50Total Codes
15Retryable
35Non-Retryable
Category:
Retryable:

Showing 50 of 50 codes

authentication_required
Authentication Required
Soft Decline
Retryable

The card was declined because the transaction requires authentication such as 3D Secure.

3 common causes
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authentication_not_handled
Authentication Not Handled
Soft Decline
Retryable

The payment required authentication but the authentication flow was not performed before proceeding.

2 common causes
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approve_with_id
Approve with ID
Soft Decline
Retryable

The payment cannot be authorised.

2 common causes
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call_issuer
Call Issuer
Soft Decline
Retryable

The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.

3 common causes
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card_not_supported
Card Not Supported
Hard Decline
Do Not Retry

The card does not support this type of purchase.

3 common causes
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card_velocity_exceeded
Card Velocity Exceeded
Soft Decline
Retryable

The customer has exceeded the balance, credit limit, or transaction amount limit on their card.

3 common causes
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currency_not_supported
Currency Not Supported
Hard Decline
Do Not Retry

The card does not support the specified currency.

2 common causes
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do_not_honor
Do Not Honor
Soft Decline
Retryable

The card was declined for an unknown reason.

4 common causes
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do_not_try_again
Do Not Try Again
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

1 common causes
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duplicate_transaction
Duplicate Transaction
Technical
Do Not Retry

A transaction with identical amount and card information was submitted very recently.

3 common causes
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expired_card
Expired Card
Hard Decline
Do Not Retry

The card has expired.

2 common causes
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fraudulent
Fraudulent
Fraud/Security
Do Not Retry

The payment has been declined as Stripe suspects it is fraudulent.

3 common causes
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generic_decline
Generic Decline
Soft Decline
Retryable

The card was declined for an unknown reason, or was blocked by Stripe Radar.

3 common causes
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incorrect_address
Incorrect Address
Hard Decline
Do Not Retry

The customer entered an incorrect address.

2 common causes
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incorrect_cvc
Incorrect CVC
Hard Decline
Do Not Retry

The CVC number is incorrect.

3 common causes
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incorrect_number
Incorrect Number
Hard Decline
Do Not Retry

The card number is incorrect.

2 common causes
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incorrect_pin
Incorrect PIN
Hard Decline
Do Not Retry

The PIN entered is incorrect. This decline code only applies to payments made with a card reader.

2 common causes
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incorrect_zip
Incorrect Postal Code
Hard Decline
Do Not Retry

The postal code is incorrect.

2 common causes
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insufficient_funds
Insufficient Funds
Soft Decline
Retryable

The card has insufficient funds to complete the purchase.

3 common causes
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invalid_account
Invalid Account
Hard Decline
Do Not Retry

The card, or the account the card is connected to, is invalid.

2 common causes
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invalid_amount
Invalid Amount
Hard Decline
Do Not Retry

The payment amount is invalid, or exceeds the amount that is allowed.

3 common causes
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invalid_cvc
Invalid CVC
Hard Decline
Do Not Retry

The CVC number is incorrect.

2 common causes
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invalid_expiry_month
Invalid Expiry Month
Hard Decline
Do Not Retry

The expiry month is invalid.

2 common causes
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invalid_expiry_year
Invalid Expiry Year
Hard Decline
Do Not Retry

The expiry year is invalid.

2 common causes
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invalid_number
Invalid Number
Hard Decline
Do Not Retry

The card number is incorrect.

2 common causes
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invalid_pin
Invalid PIN
Hard Decline
Do Not Retry

The PIN entered is incorrect. This decline code only applies to payments made with a card reader.

1 common causes
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issuer_not_available
Issuer Not Available
Technical
Retryable

The card issuer could not be reached, so the payment could not be authorised.

3 common causes
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lost_card
Lost Card
Fraud/Security
Do Not Retry

The payment was declined because the card is reported lost.

1 common causes
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merchant_blacklist
Merchant Blacklist
Fraud/Security
Do Not Retry

The payment was declined because it matches a value on the Stripe user's block list.

2 common causes
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new_account_information_available
New Account Information Available
Hard Decline
Do Not Retry

The card, or the account the card is connected to, is invalid.

2 common causes
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no_action_taken
No Action Taken
Soft Decline
Retryable

The card was declined for an unknown reason.

1 common causes
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not_permitted
Not Permitted
Hard Decline
Do Not Retry

The payment is not permitted.

3 common causes
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offline_pin_required
Offline PIN Required
Hard Decline
Do Not Retry

The card was declined because it requires a PIN.

1 common causes
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online_or_offline_pin_required
Online or Offline PIN Required
Hard Decline
Do Not Retry

The card was declined because it requires a PIN.

1 common causes
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pickup_card
Pick Up Card
Fraud/Security
Do Not Retry

The customer cannot use this card to make this payment (it is possible the card has been reported lost or stolen).

2 common causes
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pin_try_exceeded
PIN Try Exceeded
Hard Decline
Do Not Retry

The allowable number of PIN tries has been exceeded.

2 common causes
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processing_error
Processing Error
Technical
Retryable

An error occurred while processing the card.

3 common causes
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reenter_transaction
Re-enter Transaction
Technical
Retryable

The issuer could not process the payment for an unknown reason.

2 common causes
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restricted_card
Restricted Card
Fraud/Security
Do Not Retry

The customer cannot use this card to make this payment (it is possible the card has been reported lost or stolen).

3 common causes
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revocation_of_all_authorizations
Revocation of All Authorizations
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

1 common causes
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revocation_of_authorization
Revocation of Authorization
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

1 common causes
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security_violation
Security Violation
Fraud/Security
Do Not Retry

The card was declined for an unknown reason.

2 common causes
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service_not_allowed
Service Not Allowed
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

1 common causes
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stolen_card
Stolen Card
Fraud/Security
Do Not Retry

The payment was declined because the card is reported stolen.

1 common causes
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stop_payment_order
Stop Payment Order
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

1 common causes
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testmode_decline
Test Mode Decline
Technical
Do Not Retry

A Stripe test card number was used.

1 common causes
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transaction_not_allowed
Transaction Not Allowed
Hard Decline
Do Not Retry

The card was declined for an unknown reason.

2 common causes
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try_again_later
Try Again Later
Soft Decline
Retryable

The card was declined for an unknown reason.

1 common causes
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withdrawal_count_limit_exceeded
Withdrawal Count Limit Exceeded
Soft Decline
Retryable

The customer has exceeded the balance or credit limit available on their card.

3 common causes
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mobile_device_authentication_required
Mobile Device Authentication Required
Soft Decline
Retryable

The transaction requires authentication on a mobile device.

2 common causes
View details
Stripe decline recovery

Know which Stripe declines to retry, skip, or route to dunning

Slicker maps Stripe decline codes to retry timing, customer action, and recovery strategy so you do not waste retries on unrecoverable failures.

Check our decline recovery strategy

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