S
Stripeincorrect_pin
Incorrect PIN
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
Recommended Action
Ask the customer to retry with the correct PIN.
Common Causes
- Customer mistyped PIN on card reader
- Customer forgot their PIN
Recovery Tips
- Allow the customer to retry entering their PIN
- Suggest an alternative payment method if PIN is forgotten
Quick Reference
Code
incorrect_pin
Category
Hard Decline
Retryable
No
Source
Stripe
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.
Automate Payment Recovery for Stripe
Slicker automatically handles decline codes like incorrect_pin by intelligently retrying at the optimal time based on the decline reason.