S
Stripemobile_device_authentication_required
Mobile Device Authentication Required
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The transaction requires authentication on a mobile device.
Recommended Action
Ask the customer to re-tap their mobile device to authenticate the payment.
Common Causes
- Mobile wallet payment requires device authentication
- Biometric or passcode verification needed on device
Recovery Tips
- Prompt the customer to authenticate on their mobile device
- Ensure your terminal supports mobile device authentication
Quick Reference
Code
mobile_device_authentication_required
Category
Soft Decline
Retryable
Yes
Source
Stripe
Related Decline Codes
authentication_requiredRetryable
Authentication Required
The card was declined because the transaction requires authentication such as 3D Secure.
authentication_not_handledRetryable
Authentication Not Handled
The payment required authentication but the authentication flow was not performed before proceeding.
approve_with_idRetryable
Approve with ID
The payment cannot be authorised.
call_issuerRetryable
Call Issuer
The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
Automate Payment Recovery for Stripe
Slicker automatically handles decline codes like mobile_device_authentication_required by intelligently retrying at the optimal time based on the decline reason.