S
Stripenew_account_information_available
New Account Information Available
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card, or the account the card is connected to, is invalid.
Recommended Action
Ask the customer to contact their card issuer for more information.
Common Causes
- Card has been replaced with new number
- Account details have changed
Recovery Tips
- Request updated card details from the customer
- Use Stripe's automatic card updater if available
Quick Reference
Code
new_account_information_available
Category
Hard Decline
Retryable
No
Source
Stripe
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.
Automate Payment Recovery for Stripe
Slicker automatically handles decline codes like new_account_information_available by intelligently retrying at the optimal time based on the decline reason.