V
Worldpay from FIS (Vantiv)218
Card Not Active
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The submitted card has not been activated. The cardholder needs to activate their card before it can be used.
Recommended Action
Ask the customer to activate their card with the issuing bank, then retry.
Common Causes
- New card not yet activated by cardholder
- Replacement card requires activation
- Prepaid or gift card not activated
Recovery Tips
- Send a dunning email instructing the customer to activate their card
- Retry after the customer confirms activation
Quick Reference
Code
218
Category
Soft Decline
Retryable
Yes
Source
Vantiv
Related Decline Codes
100Retryable
Processing Network Unavailable
There is a problem with the card network or PINless Debit network. The processing network is temporarily unavailable.
101Retryable
Issuer Unavailable
The card issuer's system is unavailable. The issuing bank cannot authorize the transaction at this time.
102Retryable
Re-submit Transaction
There is a temporary problem with the submission. The transaction should be re-submitted.
108Retryable
Try Again Later
The transaction could not be processed due to a transitory communication issue with an internal or external service.
Automate Payment Recovery for Vantiv
Slicker automatically handles decline codes like 218 by intelligently retrying at the optimal time based on the decline reason.