A
Authorize.netAuthorize 27
AVS Mismatch
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The transaction was declined because of an Address Verification System (AVS) mismatch. The billing address provided does not match the address on file with the card issuer.
Recommended Action
Ask the customer to verify their billing address matches the address on file with their bank.
Common Causes
- Billing address does not match the issuer's records
- Typo in the street address or ZIP code
- Customer recently moved and hasn't updated their bank
Recovery Tips
- Send a dunning email asking the customer to verify their billing address
- Consider relaxing AVS settings if your fraud rate is low
- Allow the customer to update their address and retry
Quick Reference
Code
27
Category
Hard Decline
Retryable
No
Source
Authorize
Recoverability verdict
Retrying 27 will not work
This is a hard decline. Retrying code 27 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
4Non-Retryable
Pick Up Card
The issuer has flagged this card for pickup. This typically indicates the card has been reported lost, stolen, or is associated with fraud.
5Non-Retryable
Invalid Amount
The transaction amount is invalid. A valid numeric amount is required.
6Non-Retryable
Invalid Credit Card Number
The credit card number provided is invalid. The number did not pass basic validation checks.
7Non-Retryable
Invalid Expiration Date
The credit card expiration date format is invalid.