C
Checkout.comCheckout 20002
Refer to Card Issuer - Special Conditions
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The issuer has declined the transaction under special conditions. The cardholder should contact their bank.
Recommended Action
Ask the customer to contact their card issuer. Retry may succeed after the issue is resolved.
Common Causes
- Special restrictions placed on the account
- Issuer-specific rules triggered
Recovery Tips
- Notify the customer to call their bank
- Retry after the customer confirms the issue is resolved
Quick Reference
Code
20002
Category
Soft Decline
Retryable
Yes
Source
Checkout
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code 20002 are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
20001Retryable
Refer to Card Issuer
The issuer has declined the transaction and asks the cardholder to contact them. This is a generic referral response.
20005Retryable
Declined - Do Not Honour
The issuer has declined the transaction without providing a specific reason. This is the most common decline code and covers a wide range of issuer-side rejections.
20009Retryable
Request in Progress
The transaction is currently being processed. A duplicate request may have been submitted.
20015Retryable
No Such Issuer
The card cannot be processed through the debit network. The transaction should be routed to the card's signature network instead.