C
Checkout.comCheckout 20015
No Such Issuer
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The card cannot be processed through the debit network. The transaction should be routed to the card's signature network instead.
Recommended Action
Retry the transaction using the card's signature network rather than the debit network.
Common Causes
- Transaction was routed through the wrong network
- Debit network does not support this card or transaction type
Recovery Tips
- Configure your integration to fall back to signature network routing
- Contact Checkout.com to review your network routing settings
Quick Reference
Code
20015
Category
Soft Decline
Retryable
Yes
Source
Checkout
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code 20015 are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
20001Retryable
Refer to Card Issuer
The issuer has declined the transaction and asks the cardholder to contact them. This is a generic referral response.
20002Retryable
Refer to Card Issuer - Special Conditions
The issuer has declined the transaction under special conditions. The cardholder should contact their bank.
20005Retryable
Declined - Do Not Honour
The issuer has declined the transaction without providing a specific reason. This is the most common decline code and covers a wide range of issuer-side rejections.
20009Retryable
Request in Progress
The transaction is currently being processed. A duplicate request may have been submitted.