C
Checkout.comCheckout 20152
3DS Transaction Timed Out
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The initial 3D Secure transaction was not completed within the 15-minute time limit.
Recommended Action
Ask the customer to retry the payment and complete authentication promptly.
Common Causes
- Customer took too long to complete the 3DS challenge
- Customer navigated away during authentication
- Slow network caused the 3DS page to timeout
Recovery Tips
- Prompt the customer to retry and complete authentication quickly
- Optimize your checkout flow to reduce time before 3DS challenge
Quick Reference
Code
20152
Category
Soft Decline
Retryable
Yes
Source
Checkout
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code 20152 are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
20001Retryable
Refer to Card Issuer
The issuer has declined the transaction and asks the cardholder to contact them. This is a generic referral response.
20002Retryable
Refer to Card Issuer - Special Conditions
The issuer has declined the transaction under special conditions. The cardholder should contact their bank.
20005Retryable
Declined - Do Not Honour
The issuer has declined the transaction without providing a specific reason. This is the most common decline code and covers a wide range of issuer-side rejections.
20009Retryable
Request in Progress
The transaction is currently being processed. A duplicate request may have been submitted.