C
Checkout.comCheckout 30004
Pick Up Card
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The issuer has requested that the card be retained. No fraud is indicated, but the card should not be used.
Recommended Action
Do not retry. Ask the customer to contact their bank or use a different payment method.
Common Causes
- Card reported lost by the cardholder
- Issuer has flagged the card for pickup
- Card has been cancelled or replaced
Recovery Tips
- Send a dunning email requesting a new payment method
- Do not attempt further charges on this card
Quick Reference
Code
30004
Category
Hard Decline
Retryable
No
Source
Checkout
Recoverability verdict
Retrying 30004 will not work
This is a hard decline. Retrying code 30004 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
20003Non-Retryable
Invalid Merchant
The merchant ID or service provider configuration is invalid. This is typically a technical setup issue.
20006Non-Retryable
Error
The request contained invalid parameters. The issuer or gateway could not process the transaction as submitted.
20012Non-Retryable
Invalid Transaction
The issuer has rejected the transaction as invalid. The transaction type or parameters are not accepted.
20013Non-Retryable
Invalid Amount
The transaction amount is invalid or outside the acceptable range.