C
Checkout.comCheckout 30007
Pick Up Card - Special Conditions
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The issuer has requested the card be retained under special conditions.
Recommended Action
Do not retry. Ask the customer to contact their bank.
Common Causes
- Issuer-specific conditions triggered card retention request
- Account flagged for review
Recovery Tips
- Request an alternative payment method from the customer
- Advise the customer to contact their bank
Quick Reference
Code
30007
Category
Hard Decline
Retryable
No
Source
Checkout
Recoverability verdict
Retrying 30007 will not work
This is a hard decline. Retrying code 30007 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
20003Non-Retryable
Invalid Merchant
The merchant ID or service provider configuration is invalid. This is typically a technical setup issue.
20006Non-Retryable
Error
The request contained invalid parameters. The issuer or gateway could not process the transaction as submitted.
20012Non-Retryable
Invalid Transaction
The issuer has rejected the transaction as invalid. The transaction type or parameters are not accepted.
20013Non-Retryable
Invalid Amount
The transaction amount is invalid or outside the acceptable range.