C
Checkout.comCheckout 30015
No Such Issuer
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card number does not correspond to a known issuer. The card number may be incorrect or the card is invalid.
Recommended Action
Ask the customer to verify their card number or use a different card.
Common Causes
- Card number is incorrect
- Card BIN is not recognized
- Card has been deactivated
Recovery Tips
- Implement client-side card number validation
- Request the customer re-enter their card details
Quick Reference
Code
30015
Category
Hard Decline
Retryable
No
Source
Checkout
Recoverability verdict
Retrying 30015 will not work
This is a hard decline. Retrying code 30015 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
20003Non-Retryable
Invalid Merchant
The merchant ID or service provider configuration is invalid. This is typically a technical setup issue.
20006Non-Retryable
Error
The request contained invalid parameters. The issuer or gateway could not process the transaction as submitted.
20012Non-Retryable
Invalid Transaction
The issuer has rejected the transaction as invalid. The transaction type or parameters are not accepted.
20013Non-Retryable
Invalid Amount
The transaction amount is invalid or outside the acceptable range.