S
StripeStripe do_not_honor
Do Not Honor
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The card was declined for an unknown reason.
Recommended Action
Ask the customer to contact their card issuer for more information.
Common Causes
- Generic issuer decline
- Bank-side fraud prevention rules
- Unusual transaction pattern
- Card restrictions set by cardholder
Recovery Tips
- Retry after 24-48 hours
- Send a dunning email asking customer to contact their bank
- Consider timing retries around typical payroll dates
Quick Reference
Code
do_not_honor
Category
Soft Decline
Retryable
Yes
Source
Stripe
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code do_not_honor are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
authentication_requiredRetryable
Authentication Required
The card was declined because the transaction requires authentication such as 3D Secure.
authentication_not_handledRetryable
Authentication Not Handled
The payment required authentication but the authentication flow was not performed before proceeding.
approve_with_idRetryable
Approve with ID
The payment cannot be authorised.
call_issuerRetryable
Call Issuer
The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.