S
StripeStripe generic_decline
Generic Decline
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The card was declined for an unknown reason, or was blocked by Stripe Radar.
Recommended Action
Ask the customer to contact their card issuer for more information.
Common Causes
- Generic issuer decline without specific reason
- Blocked by Stripe Radar risk rules
- Bank-side fraud or policy restrictions
Recovery Tips
- Retry after 24 hours
- Send a dunning email asking customer to contact their bank
- Check Stripe Radar rules if you suspect it was blocked on your side
Quick Reference
Code
generic_decline
Category
Soft Decline
Retryable
Yes
Source
Stripe
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code generic_decline are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
authentication_requiredRetryable
Authentication Required
The card was declined because the transaction requires authentication such as 3D Secure.
authentication_not_handledRetryable
Authentication Not Handled
The payment required authentication but the authentication flow was not performed before proceeding.
approve_with_idRetryable
Approve with ID
The payment cannot be authorised.
call_issuerRetryable
Call Issuer
The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.