S
StripeStripe incorrect_number
Incorrect Number
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card number is incorrect.
Recommended Action
Ask the customer to retry with the correct card number.
Common Causes
- Typo in card number
- Card number entered from memory incorrectly
Recovery Tips
- Use client-side card number validation (Luhn check)
- Prompt the customer to re-enter their card details
Quick Reference
Code
incorrect_number
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying incorrect_number will not work
This is a hard decline. Retrying code incorrect_number will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.