S
StripeStripe invalid_pin
Invalid PIN
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The PIN entered is incorrect. This decline code only applies to payments made with a card reader.
Recommended Action
Ask the customer to retry with the correct PIN.
Common Causes
- Incorrect PIN entered on card reader
Recovery Tips
- Allow the customer to re-enter their PIN
- Suggest alternative payment method if PIN is forgotten
Quick Reference
Code
invalid_pin
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying invalid_pin will not work
This is a hard decline. Retrying code invalid_pin will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.