S
StripeStripe issuer_not_available
Issuer Not Available
Technical
System or connectivity issues
Retryable
This decline may succeed on retry
Description
The card issuer could not be reached, so the payment could not be authorised.
Recommended Action
Retry the payment. If it still cannot be processed, ask the customer to contact their card issuer.
Common Causes
- Issuer system temporarily offline
- Network connectivity issues between processor and issuer
- Issuer undergoing maintenance
Recovery Tips
- Automatic retry after 15-30 minutes
- If persistent, try again during business hours
Quick Reference
Code
issuer_not_available
Category
Technical
Retryable
Yes
Source
Stripe
Recoverability verdict
issuer_not_available is often recoverable
Payments failing with code issuer_not_available are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
authentication_requiredRetryable
Authentication Required
The card was declined because the transaction requires authentication such as 3D Secure.
authentication_not_handledRetryable
Authentication Not Handled
The payment required authentication but the authentication flow was not performed before proceeding.
approve_with_idRetryable
Approve with ID
The payment cannot be authorised.
call_issuerRetryable
Call Issuer
The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.