S
StripeStripe lost_card
Lost Card
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The payment was declined because the card is reported lost.
Recommended Action
Do not retry. Do not report the specific decline reason to the customer. Present as a generic decline.
Common Causes
- Cardholder reported card as lost to issuer
Recovery Tips
- Present as a generic_decline to the customer
- Contact customer to update their payment method
- Do not mention the specific decline reason for security
Quick Reference
Code
lost_card
Category
Fraud/Security
Retryable
No
Source
Stripe
Recoverability verdict
Retrying lost_card will not work
This is a hard decline. Retrying code lost_card will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.