S
StripeStripe mobile_device_authentication_required
Mobile Device Authentication Required
Soft Decline
Temporary failures that may succeed on retry
Retryable
This decline may succeed on retry
Description
The transaction requires authentication on a mobile device.
Recommended Action
Ask the customer to re-tap their mobile device to authenticate the payment.
Common Causes
- Mobile wallet payment requires device authentication
- Biometric or passcode verification needed on device
Recovery Tips
- Prompt the customer to authenticate on their mobile device
- Ensure your terminal supports mobile device authentication
Quick Reference
Code
mobile_device_authentication_required
Category
Soft Decline
Retryable
Yes
Source
Stripe
Recoverability verdict
This is a soft decline. This revenue is often recoverable.
Payments failing with code mobile_device_authentication_required are often recoverable with the right retry timing and routing. Slicker recovers up to 70% of soft declines with smart retries.
Related Decline Codes
authentication_requiredRetryable
Authentication Required
The card was declined because the transaction requires authentication such as 3D Secure.
authentication_not_handledRetryable
Authentication Not Handled
The payment required authentication but the authentication flow was not performed before proceeding.
approve_with_idRetryable
Approve with ID
The payment cannot be authorised.
call_issuerRetryable
Call Issuer
The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.