S
StripeStripe online_or_offline_pin_required
Online or Offline PIN Required
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card was declined because it requires a PIN.
Recommended Action
Prompt for PIN entry if your card reader supports Online PIN, or ask the customer to insert their card and use PIN.
Common Causes
- Card requires PIN verification for this transaction
Recovery Tips
- Ensure your card reader supports PIN entry
Quick Reference
Code
online_or_offline_pin_required
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying online_or_offline_pin_required will not work
This is a hard decline. Retrying code online_or_offline_pin_required will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.