S
StripeStripe pin_try_exceeded
PIN Try Exceeded
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The allowable number of PIN tries has been exceeded.
Recommended Action
Ask the customer to use an alternative card or payment method.
Common Causes
- Too many incorrect PIN attempts
- Card locked due to PIN failures
Recovery Tips
- Customer needs to contact their bank to unlock PIN
- Suggest an alternative payment method
Quick Reference
Code
pin_try_exceeded
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying pin_try_exceeded will not work
This is a hard decline. Retrying code pin_try_exceeded will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.