S
StripeStripe stop_payment_order
Stop Payment Order
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The card was declined for an unknown reason.
Recommended Action
Ask the customer to contact their card issuer for more information.
Common Causes
- Cardholder placed a stop payment order with their bank
Recovery Tips
- Contact the customer to discuss the payment
- Request a new payment method
Quick Reference
Code
stop_payment_order
Category
Hard Decline
Retryable
No
Source
Stripe
Recoverability verdict
Retrying stop_payment_order will not work
This is a hard decline. Retrying code stop_payment_order will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
card_not_supportedNon-Retryable
Card Not Supported
The card does not support this type of purchase.
currency_not_supportedNon-Retryable
Currency Not Supported
The card does not support the specified currency.
do_not_try_againNon-Retryable
Do Not Try Again
The card was declined for an unknown reason.
duplicate_transactionNon-Retryable
Duplicate Transaction
A transaction with identical amount and card information was submitted very recently.