V
Worldpay from FIS (Vantiv)Vantiv 358
Restricted - Security Code Mismatch
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The transaction was declined by Worldpay due to the security code (CVV2, CID, etc.) not matching.
Recommended Action
Ask the customer to verify their card security code and re-enter it.
Common Causes
- CVV/CID mismatch detected by Worldpay
- Incorrect security code submitted
Recovery Tips
- Send a dunning email requesting updated card details
Quick Reference
Code
358
Category
Hard Decline
Retryable
No
Source
Vantiv
Recoverability verdict
Retrying 358 will not work
This is a hard decline. Retrying code 358 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
229Non-Retryable
Illegal Transaction
The transaction would violate applicable law or regulation.
340Non-Retryable
Invalid Amount
The transaction amount is invalid — it may be too high, too low, or above the merchant's transaction limit.
555Non-Retryable
Suspected Fraud
The issuing bank declined the transaction as suspected fraud.
226Non-Retryable
Incorrect CVV
The transaction was declined because it was submitted with an incorrect security code (CVV2/CID).