V
Worldpay from FIS (Vantiv)328
Cardholder Requested Stop of Recurring Payment
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The cardholder has requested that recurring or installment payments be stopped. The card issuing bank no longer accepts these transactions.
Recommended Action
Do not retry. Cancel the recurring payment and contact the customer.
Common Causes
- Cardholder contacted their bank to stop recurring charges
- Recurring payment agreement cancelled by the cardholder
Recovery Tips
- Contact the customer to confirm cancellation intent
- Pause or cancel the subscription
- If the customer wants to continue, request re-authorization with a new card
Quick Reference
Code
328
Category
Hard Decline
Retryable
No
Source
Vantiv
Related Decline Codes
229Non-Retryable
Illegal Transaction
The transaction would violate applicable law or regulation.
340Non-Retryable
Invalid Amount
The transaction amount is invalid — it may be too high, too low, or above the merchant's transaction limit.
555Non-Retryable
Suspected Fraud
The issuing bank declined the transaction as suspected fraud.
226Non-Retryable
Incorrect CVV
The transaction was declined because it was submitted with an incorrect security code (CVV2/CID).
Automate Payment Recovery for Vantiv
Slicker automatically handles decline codes like 328 by intelligently retrying at the optimal time based on the decline reason.