V
Worldpay from FIS (Vantiv)358
Restricted - Security Code Mismatch
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The transaction was declined by Worldpay due to the security code (CVV2, CID, etc.) not matching.
Recommended Action
Ask the customer to verify their card security code and re-enter it.
Common Causes
- CVV/CID mismatch detected by Worldpay
- Incorrect security code submitted
Recovery Tips
- Send a dunning email requesting updated card details
Quick Reference
Code
358
Category
Hard Decline
Retryable
No
Source
Vantiv
Related Decline Codes
229Non-Retryable
Illegal Transaction
The transaction would violate applicable law or regulation.
340Non-Retryable
Invalid Amount
The transaction amount is invalid — it may be too high, too low, or above the merchant's transaction limit.
555Non-Retryable
Suspected Fraud
The issuing bank declined the transaction as suspected fraud.
226Non-Retryable
Incorrect CVV
The transaction was declined because it was submitted with an incorrect security code (CVV2/CID).
Automate Payment Recovery for Vantiv
Slicker automatically handles decline codes like 358 by intelligently retrying at the optimal time based on the decline reason.