A
AdyenAdyen 10
Not Supported
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The shopper's bank does not support or does not allow this type of transaction.
Recommended Action
Ask the customer to use a different payment method.
Common Causes
- Card type not enabled for e-commerce
- Transaction type not supported by issuer
- Regional restrictions
Recovery Tips
- Request an alternative payment method
- Customer should check card capabilities with their bank
Quick Reference
Code
10
Category
Hard Decline
Retryable
No
Source
Adyen
Recoverability verdict
Retrying 10 will not work
This is a hard decline. Retrying code 10 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
14Non-Retryable
Acquirer Fraud
The acquirer flagged the transaction as possible fraud.