A
AdyenAdyen 16
Shopper Cancelled
Unknown
Unclassified or source-specific codes
Do Not Retry
Retry will not succeed
Description
The shopper cancelled the transaction before completing it.
Recommended Action
No action needed — the customer chose to cancel. They can retry when ready.
Common Causes
- Shopper abandoned checkout
- Shopper cancelled payment authentication
Recovery Tips
- Consider sending an abandoned cart/payment reminder email
Quick Reference
Code
16
Category
Unknown
Retryable
No
Source
Adyen
Recoverability verdict
Retrying 16 will not work
This is a hard decline. Retrying code 16 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
10Non-Retryable
Not Supported
The shopper's bank does not support or does not allow this type of transaction.