A
AdyenAdyen 16
Shopper Cancelled
Unknown
Unclassified or source-specific codes
Do Not Retry
Retry will not succeed
Description
The shopper cancelled the transaction before completing it.
Recommended Action
No action needed — the customer chose to cancel. They can retry when ready.
Common Causes
- Shopper abandoned checkout
- Shopper cancelled payment authentication
Recovery Tips
- Consider sending an abandoned cart/payment reminder email
Quick Reference
Code
16
Category
Unknown
Retryable
No
Source
Adyen
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
10Non-Retryable
Not Supported
The shopper's bank does not support or does not allow this type of transaction.
Adyen 16 recovery
Recover more payments like Adyen 16
Slicker handles codes like 16 by combining decline reason, issuer behavior, BIN data, and timing signals to choose the next best recovery action.
Analyze this in our payment data