A
AdyenAdyen 17
Invalid Pin
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The specified PIN is incorrect or invalid.
Recommended Action
Ask the customer to retry with the correct PIN.
Common Causes
- Customer mistyped PIN
- Customer forgot their PIN
Recovery Tips
- Allow the customer to re-enter their PIN
- Suggest an alternative payment method if PIN is forgotten
Quick Reference
Code
17
Category
Hard Decline
Retryable
No
Source
Adyen
Recoverability verdict
Retrying 17 will not work
This is a hard decline. Retrying code 17 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
10Non-Retryable
Not Supported
The shopper's bank does not support or does not allow this type of transaction.