A
AdyenAdyen 23
Transaction Not Permitted
Hard Decline
Permanent failures that should not be retried
Do Not Retry
Retry will not succeed
Description
The transaction is not permitted to the issuer, cardholder, or merchant.
Recommended Action
Ask the customer to use a different payment method or contact their issuer.
Common Causes
- Card restricted from this merchant category
- Transaction type not allowed by issuer
- Merchant category code blocked on card
Recovery Tips
- Request an alternative payment method
Quick Reference
Code
23
Category
Hard Decline
Retryable
No
Source
Adyen
Recoverability verdict
Retrying 23 will not work
This is a hard decline. Retrying code 23 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
10Non-Retryable
Not Supported
The shopper's bank does not support or does not allow this type of transaction.