A
AdyenAdyen 31
Issuer Suspected Fraud
Fraud/Security
Suspected fraudulent activity or security blocks
Do Not Retry
Retry will not succeed
Description
The issuer reported the transaction as suspected fraud.
Recommended Action
Investigate the transaction. Contact the customer to verify details.
Common Causes
- Issuer-side fraud detection triggered
- Unusual spending pattern detected by issuer
Recovery Tips
- Contact the customer to verify the transaction
- If legitimate, request an alternative payment method
Quick Reference
Code
31
Category
Fraud/Security
Retryable
No
Source
Adyen
Recoverability verdict
Retrying 31 will not work
This is a hard decline. Retrying code 31 will not recover the payment. But most merchants seeing this code also have soft declines they are not recovering. Check what your retry strategy is leaving behind.
Related Decline Codes
5Non-Retryable
Blocked Card
The card used for the transaction is blocked and therefore unusable.
6Non-Retryable
Expired Card
The card used for the transaction has expired and is therefore unusable.
8Non-Retryable
Invalid Card Number
The specified card number is incorrect or invalid.
10Non-Retryable
Not Supported
The shopper's bank does not support or does not allow this type of transaction.