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Mastercard Decline Codes

Card-network-level advice codes that provide standardized retry guidance on declined Mastercard transactions.

15Total Codes
10Retryable
5Non-Retryable
Category:
Retryable:

Showing 15 of 15 codes

01
New Account Information Available
Soft Decline
Retryable

Updated or additional cardholder information is available. The card may be expired or the account details have changed. Authentication may improve the likelihood of approval.

3 common causes
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02
Try Again Later
Soft Decline
Retryable

The transaction could not be completed at this time. This may be due to exceeding a credit limit, insufficient funds, or issuer-side velocity or risk rules.

4 common causes
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03
Do Not Try Again
Hard Decline
Do Not Retry

The transaction should not be retried. The account may be closed, suspected of fraud, or the cardholder has cancelled the recurring agreement.

3 common causes
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04
Token Requirements Not Fulfilled
Soft Decline
Retryable

Token requirements have not been met for this token type. Do not retry with the current card data.

3 common causes
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21
Payment Cancellation
Hard Decline
Do Not Retry

The cardholder has cancelled this payment. This transaction cannot be reprocessed.

3 common causes
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24
Retry After 1 Hour
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least one hour.

2 common causes
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25
Retry After 24 Hours
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 24 hours.

1 common causes
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26
Retry After 2 Days
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 2 days.

1 common causes
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27
Retry After 4 Days
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 4 days.

1 common causes
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28
Retry After 6 Days
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 6 days.

1 common causes
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29
Retry After 8 Days
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 8 days.

1 common causes
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30
Retry After 10 Days
Soft Decline
Retryable

Insufficient funds. Retry the transaction after at least 10 days.

1 common causes
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40
Non-Reloadable Prepaid Card
Hard Decline
Do Not Retry

The issuer has identified this card as a consumer non-reloadable prepaid card. The remaining balance may be insufficient and cannot be replenished.

2 common causes
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41
Single-Use Virtual Card
Hard Decline
Do Not Retry

The issuer has identified this card as a consumer single-use virtual card number that has already been used.

2 common causes
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42
Sanction Score Exceeds Threshold
Fraud/Security
Do Not Retry

The Sanctions Scoring Service identified that this payment exceeded the applicable sanction threshold. Do not retry.

2 common causes
View details

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